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Privacy Policy

At Home Stay @ DHRUVAH, we are committed to protecting the privacy and personal information of our guests. We assure you that all personal data shared with us is handled responsibly, securely, and in accordance with applicable laws.

1. Personal Information Collected

As part of our service apartment operations,

we may collect the following personal information from guest(s):

•Name

•Date of Birth

•Marital Status

•Email Address

•Phone Number

•Residential Address

•Indian Government-issued ID proof (e.g., Aadhaar Card – mandatory)

•Passport copy (mandatory for international guests/travelers)

•Purpose of visit

2. Purpose of Collection

Personal information is collected to:

  • Enhance, customize, and improve our services based on guest needs

  • Complete booking and check-in formalities

  • Ensure guest safety and property security

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Information may be collected at the time of booking, prior to check-in, and through enquiries made via calls, messages, or online submissions.

3. Secure Storage of Information

All personal information is stored securely in both electronic and/or physical formats. The information is retained primarily for safety, security, and emergency purposes such as:

  • Replacement of lost keys

  • Police verification

  • Legal compliance

4. Information Sharing

We do not sell, rent, or share our guests’ personal information with third-party companies for commercial purposes.

However, your information may be shared only when required for:

  • Accounting and auditing

  • Legal disputes or compliance

  • Police verification or investigation

  • Consultation with legal or professional advisors

Guests may receive newsletters or promotional offers (if any) via email or WhatsApp or both.

5. Retention Period

Personal information is retained only for a limited period, either in paper or electronic form, as required by law or operational needs. After this period, the information is securely discarded.

6. Right to Refuse Entry

Home Stay @ DHRUVAH reserves the right to refuse entry or accommodation to any guest with a known history of misconduct, suspicious behaviour, or criminal record.

7. Policy Updates

We may revise or update this Privacy Policy from time to time without prior notice. Guests are encouraged to review the policy periodically when visiting our website or property.

8. Privacy Concerns

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us directly.Top of Form

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